The State Revenue Committee (SRC) is going to streamline feedback from those who interact with customs services by putting QR codes in all customs posts and centers for customs clearance. These codes are meant to work as a «red button,» allowing citizens and business representatives to send a complaint directly to the chair of the committee.
Customs officials believe this tool is going to be the fastest feedback channel that could make a difference when businesses face obstacles while going through customs procedures, and for situations when unethical behavior by customs officials must be reported and addressed. Such complaints would be sent directly to the central apparatus of the SRC.
Filing a complaint takes only a few minutes, with a simple application form that allows users to remain anonymous if they choose. The SRC claims that the key goal of the «red button» is to address any issue in the customs clearance process as quickly as possible. The committee said it would take necessary measures in each case filed through the system.
More generally, placing a «red button» is part of a broader strategy aimed at improving the quality of public services in the customs field. The system is designed not only for complaints but also for identifying specific cases that help to better understand the real situation on the ground.
The SRC calls for all citizens and businesses who face issues during customs procedures to actively utilize the new tool, explaining that only feedback is capable of changing existing practices and boosting the trust between businesses and customs bodies.
