With the landmark Kairat vs. Real Madrid match just days away, visiting fans are urged to prioritize their safety while in Almaty. A new official portal and mobile app, Safetravel.kz, is now the go-to resource for all travelers.
Key features
- Mobile app access: Enables instant communication with police by dialing 102, including an SOS emergency function. Scan the QR code to download the app.
- Navigation: Use city map services such as 2GIS, Google Maps or Yandex Maps.
What to do in case of…
Robbery or theft of belongings
- Call the police at 102 and request assistance.
- Block all bank cards and your SIM card.
Lost passport, documents or valuables
- Report the loss to the police at 102.
- Contact your consulate for replacement documents.
Lost belongings in a public place or on public transport
- Notify the location staff (e.g., station, airport, hotel) or local security personnel.
- If items are not recovered, file a report with the police at 102 to obtain the necessary documentation for insurance claims.
Violence or assault
- Call the police at 102 and provide incident details.
- If injured, call 103 for urgent care.
Injury or sudden illness
- If you are seriously injured or ill, seek help immediately.
- Call 103 for an ambulance. Ask locals for help if needed.
- If you are insured, call your provider for hospital information.
Before you arrive
Ahead of the Sept. 30 showdown, supporters are encouraged to use the Safetravel.kz app or website to access essential resources such as:
- Verified emergency contacts.
- Migration information.
- Secure transportation tips.
By preparing in advance, fans can enjoy a safe, smooth and memorable experience during this historic football event in Almaty.
